Redeem the redemption code with a different Adobe ID. In this case, your existing paid subscription continues to renew automatically, and run parallel to the new subscription under a different Adobe ID.Twenty-four (24) hours after the cancellation, redeem the redemption code with the same Adobe ID. Contact Adobe Customer Care to cancel the existing paid subscription before the auto-renewal date.If you purchased your existing subscription from the Adobe website, you receive an error message “INVALID CODE” when you attempt to redeem your code. Here is a list of countries served by Digital River.
In some countries, Adobe customers are served by Digital River, an authorized Adobe reseller.
